Gotcare
Gotcare
is on a mission
is on a mission
to redefine models & systems
to redefine models & systems
of healthcare delivery
of healthcare delivery
through digitization.
through digitization.
In 2023, Gotcare launched Horizon 3 (H3), its new integrated platform ecosystem connecting patients, personal support workers, and clinicians.
Since then, the H3 platform ecosystem has been piloted as part of the operations for several healthcare programs in rural hospitals and long-term care homes across Canada. In these various real-time product-testing environments, we have discovered specific contextual pain points for various healthcare institutions and their stakeholders at a micro-level.
By collecting user feedback from program participants and iterating our design approaches based on different institutional care contexts, we ultimately created co-design opportunities involving both care providers and patients.
Read Case Study
Gotcare
is on a mission to redefine
models & systems
of healthcare delivery
through digitization.
In 2023, Gotcare launched Horizon 3 (H3), its new integrated platform ecosystem connecting patients, personal support workers, and clinicians.
Since then, the H3 platform ecosystem has been piloted as part of the operations for several healthcare programs in rural hospitals and long-term care homes across Canada.
By collecting user feedback from program participants and iterating our design approaches based on different institutional care contexts, we ultimately created co-design opportunities involving both care providers and patients.
Read Case Study
Gotcare’s H3 Digital Product Suite
empowers patients and family caregivers at home...
The Patient Tablet
...while reducing strain on primary care providers and the healthcare system.
The Care Provider App
The Monitoring Web App
In today’s landscape, the rapidly growing demand for care is outpacing the slowing growth of supply.
Quantity
Time
Demand
Supply
Pressure on healthcare system
Patients are unable to get the care they need as Canada’s healthcare system faces significant challenges ,
from overwhelmed emergency rooms,
to lack of access to a primary care provider, and
healthcare workers under enormous strain.
These systemic challenges can be traced back to a combination of demand and supply forces at play.
This increased need continues to expand as health care teams struggle to recover from COVID-19 strains and shortages.
Pressure on shrinking health care teams
perpetuates and worsens a cycle of
care provider helplessness and hopelessness:
1
Stress & burnout
2
Low morale & discouraged physicians
3
Health care teams being spread thin
4
Siloed, isolated, inefficient workflows
Patients struggling to access care
are waiting even longer due to
the increasing need for care services,
largely rooted in:
1
Aging population
Prevalence of chronic disease
2
Residual care backlog from COVID-19
3
Lack of preventative care awareness
4
Misinformation & low digital health literacy
Self-care
is another health care model observed in European countries that have faced similar systemic challenges to Canada’s, defined by the WHO as the ability of individuals, families, and communities to manage health, prevent disease, and cope with illness—with or without specialized support.
42.1% of primary caregivers of home care patients experienced distress, anger, or depression in relation to their role.
1 in 7 ER visits in Canada are for conditions that could have been managed in primary care.
Self-care
allows patients and caregivers to practice preventative recovery in their home and reduces further healthcare service escalation.
Team-based care
is a new health care delivery model that employs interprofessional groups that provide comprehensive care. These Primary health care teams typically include family physicians or nurse practitioners alongside nurses, dietitians, social workers, and pharmacists.
5-year growth of family physicians has dropped from 12.9% (2012–2016) to 7.7% (2017–2021), while unfilled family medicine residency positions have risen.
Only 52% of Canadian family physicians collaborate with other health professionals to manage chronic care, below the 65% average across surveyed Commonwealth countries.
Team-based care
allows different care providers to share information and collaborate to streamline patient recovery.
At a micro-level, digitizing healthcare processes helps stabilize demand levels and strengthen supply levels by using technology to supplement new collaborative care delivery models.
Patients
Self-care
Collaborative care plan design
Patient recovery metrics
Virtual patient monitoring
Consistent in-person support
Educational recovery resources
Preventative care plan adherence
Reduced emergency & primary care burden
Clinicians
Team-based care
Gotcare’s H3 Digital Product Suite facilitates preventative, self-managed care in the home, while eliminating burden from care provider workflows.
Empowering patients to manage their own care at home
The Patient Tablet helps patients track important recovery metrics, access educational resources, and receive medication and exercise reminders.
Centralizing patient context for Care Workers providing personalized in-person care
The Care Provider App eliminates cognitive load, centralizing patient info for care providers to focus their energy on personalized connection and care.
Real-time patient insights for Clinicians providing timely assessment and virtual support
The Patient Monitoring Web App streamlines clinician workflows, showcasing real-time flagged patient recovery and wellness updates.
These platforms have supplemented the delivery of several Gotcare health care enablement programs, which have been deployed in various contexts and customized for hospital and long-term care use cases.
Filling gaps in rural communities
Quinte Health
Piloted in March 2024, Gotcare's collaboration with Quinte Health began implementation in Hastings regional hospitals and will reach full launch across the region by May 2025.
15% of hospital beds in Canada are occupied by Alternate Level of Care (ALC) patients due to limited home care support. The program addresses gaps in care for those without a family doctor or needing alternate care levels.
After discharge from the hospital, patients receive tablets installed in their homes, and Health Ambassadors provide in-home care with virtual clinician support.
From Aug 2024
to Jan 2025
Care referrals grew
285%.
User base grew
478%
&
Gotcare In the Community (ITC)
Womens’ College Hospital
The ITC Health Ambassador program bridges gaps in home care by combining in-home visits, virtual nursing, and health monitoring to support older adults aging at home, ultimately helping to avoid unnecessary ER & doctor visits.
The Patient Monitoring Dashboard flagged health concerns for timely virtual interventions, with nurses sharing updates with family doctors.
92% clients felt that the program
enhanced their care needs at home.
75% of informal caregivers said the
program made a positive impact
on their burden as a caregiver.
93% clients agreed that the program
made them feel less alone.
Gotcare’s H3 Digital Product Suite demonstrates how healthcare digitization can alleviate system-wide pressures by enabling preventative, team-based, and self-managed care at home.
By integrating technology with human-centered care, these platforms help reduce hospital strain, improve patient outcomes, and empower care providers, paving the way for more sustainable healthcare delivery models.
Gotcare’s H3 Digital Product Suite
empowers patients and family caregivers at home...
Read about the Patient Tablet
...while reducing strain on primary care providers and the healthcare system.
Read about the Care Provider App
Read about the Monitoring Web App
In today’s landscape, the rapidly growing demand for care is outpacing the slowing growth of supply.
Quantity
Time
Demand
Supply
Pressure on healthcare system
Patients are unable to get the care they need as Canada’s healthcare system faces significant challenges ,
healthcare workers under enormous strain.
to lack of access to a primary care provider, and
from overwhelmed emergency rooms,
healthcare workers under enormous strain.
to lack of access to a primary care provider, and
from overwhelmed emergency rooms,
These systemic challenges can be traced back to a combination of demand and supply forces at play.
These systemic challenges can be traced back to a combination of demand and supply forces at play.
This increased need continues to expand as health care teams struggle to recover from COVID-19 strains and shortages.
Pressure on the shrinking health care workforce
perpetuates and worsens a cycle of
care provider helplessness and hopelessness:
1
Stress & burnout
2
Low morale & discouraged physicians
3
Health care teams being spread thin
4
Siloed, isolated, inefficient workflows
Patients struggling to access & manage their care
are waiting even longer due to
the increasing need for care services,
largely rooted in:
1
Aging population
Prevalence of chronic disease
2
Residual care backlog from COVID-19
3
Lack of preventative care awareness
4
Misinformation & low digital health literacy
Self-care
is another health care model observed in European countries that have faced similar systemic challenges to Canada’s, defined by the WHO as the ability of individuals, families, and communities to manage health, prevent disease, and cope with illness—with or without specialized support.
42.1% of primary caregivers of home care patients experienced distress, anger, or depression in relation to their role.
1 in 7 ER visits in Canada are for conditions that could have been managed in primary care.
Self-care
allows patients and caregivers to practice preventative recovery in their home and reduces further healthcare service escalation.
Team-based care
is a new health care delivery model that employs interprofessional groups that provide comprehensive care. These Primary health care teams typically include family physicians or nurse practitioners alongside nurses, dietitians, social workers, and pharmacists.
5-year growth of family physicians has dropped from 12.9% (2012–2016) to 7.7% (2017–2021), while unfilled family medicine residency positions have risen.
Only 52% of Canadian family physicians collaborate with other health professionals to manage chronic care, below the 65% average across surveyed Commonwealth countries.
Team-based care
allows different care providers to share information and collaborate to streamline patient recovery.
At a micro-level, digitizing healthcare processes helps stabilize demand levels and strengthen supply levels by using technology to supplement new collaborative care delivery models.
Patients
Caregivers
Practicing self-care
Collaborative care plan design
Patient recovery metrics
Virtual patient monitoring
Consistent in-person support
Educational recovery resources
Preventative care plan adherence
Reduced emergency & primary care burden
Clinicians
Care Workers
Practicing team-based care
Gotcare’s H3 Digital Product Suite facilitates preventative, self-managed care in the home, while eliminating burden from care provider workflows.
Empowering patients to manage their own care at home
The Patient Tablet helps patients track important recovery metrics, access educational resources, and receive medication and exercise reminders.
Centralizing patient context for Care Workers providing personalized in-person care
The Care Provider App eliminates cognitive load, centralizing patient info for care providers to focus their energy on personalized connection and care.
Real-time patient insights for Clinicians providing timely assessment and virtual support
The Patient Monitoring Web App streamlines clinician workflows, showcasing real-time flagged patient recovery and wellness updates.
These platforms have supplemented the delivery of several Gotcare health care enablement programs, which have been deployed in various contexts and customized for hospital and long-term care use cases.
Filling gaps in rural communities
Quinte Health
Piloted in March 2024, Gotcare's collaboration with Quinte Health began implementation in Hastings regional hospitals and will reach full launch across the region by May 2025.
15% of hospital beds in Canada are occupied by Alternate Level of Care (ALC) patients due to limited home care support. The program addresses gaps in care for those without a family doctor or needing alternate care levels.
After discharge from the hospital, patients receive tablets installed in their homes, and Health Ambassadors provide in-home care with virtual clinician support.
From August 2024
to January 2025
User base grew
478%
&
Care referrals grew
285%.
User base grew
478%
&
Gotcare In the Community (ITC)
Womens’ College Hospital
The ITC Health Ambassador program bridges gaps in home care by combining in-home visits, virtual nursing, and health monitoring to support older adults aging at home, ultimately helping to avoid unnecessary ER & doctor visits.
The Patient Monitoring Dashboard flagged health concerns for timely virtual interventions, with nurses sharing updates with family doctors.
92% clients agreed
92% clients agreed that the program
that the program enhanced their care needs at home.
enhanced their care needs at home.
75% of informal caregivers specified that the program
75% of informal caregivers specified that
the program had made a positive impact
had made a positive impact on their burden as a caregiver.
on their burden as a caregiver.
93% clients agreed
that the program made them feel less alone.
Gotcare’s H3 Digital Product Suite demonstrates how healthcare digitization can alleviate system-wide pressures by enabling preventative, team-based, and self-managed care at home.
By integrating technology with human-centered care, these platforms and their design will continue evolving to help reduce hospital strain, improve patient outcomes, and empower care providers, paving the way for more sustainable healthcare delivery models.
Gotcare’s H3 Digital Product Suite
empowers patients and family caregivers at home...
Read about the Patient Tablet
...while reducing strain on primary care providers and the healthcare system.
Read about the Care Provider App
Read about the Monitoring Web App
In today’s landscape, the rapidly growing demand for care is outpacing the slowing growth of supply.
Quantity
Time
Demand
Supply
Pressure on healthcare system
This increased need continues to expand as health care teams struggle to recover from COVID-19 strains and shortages.
Pressure on the shrinking health care workforce
perpetuates and worsens a cycle of
care provider helplessness and hopelessness:
1
Stress & burnout
2
Low morale & discouraged physicians
3
Health care teams being spread thin
4
Siloed, isolated, inefficient workflows
1
Aging population
Prevalence of chronic disease
2
Residual care backlog from COVID-19
3
Lack of preventative care awareness
4
Misinformation & low digital health literacy
the increasing need for care services,
largely rooted in:
Patients struggling to access & manage their care
are waiting even longer due to
Self-care
is another health care model observed in European countries that have faced similar systemic challenges to Canada’s, defined by the WHO as the ability of individuals, families, and communities to manage health, prevent disease, and cope with illness—with or without specialized support.
42.1% of primary caregivers of home care patients experienced distress, anger, or depression in relation to their role.
1 in 7 ER visits in Canada are for conditions that could have been managed in primary care.
Self-care
allows patients and caregivers to practice preventative recovery in their home and reduces further healthcare service escalation.
Team-based care
is a new health care delivery model that employs interprofessional groups that provide comprehensive care. These Primary health care teams typically include family physicians or nurse practitioners alongside nurses, dietitians, social workers, and pharmacists.
5-year growth of family physicians has dropped from 12.9% (2012–2016) to 7.7% (2017–2021), while unfilled family medicine residency positions have risen.
Only 52% of Canadian family physicians collaborate with other health professionals to manage chronic care, below the 65% average across surveyed Commonwealth countries.
Team-based care
allows different care providers to share information and collaborate to streamline patient recovery.
At a micro-level, digitizing healthcare processes helps stabilize demand levels and strengthen supply levels by using technology to supplement new collaborative care delivery models.
Patients
Caregivers
Practicing self-care
Collaborative care plan design
Patient recovery metrics
Virtual patient monitoring
Consistent in-person support
Educational recovery resources
Preventative care plan adherence
Reduced emergency & primary care burden
Clinicians
Care Workers
Practicing team-based care
Gotcare’s H3 Digital Product Suite facilitates preventative, self-managed care in the home, while eliminating burden from care provider workflows.
Empowering patients to manage their own care at home
The Patient Tablet helps patients track important recovery metrics, access educational resources, and receive medication and exercise reminders.
Centralizing patient context for Care Workers providing personalized in-person care
The Care Provider App eliminates cognitive load, centralizing patient info for care providers to focus their energy on personalized connection and care.
Real-time patient insights for Clinicians providing timely assessment and virtual support
The Patient Monitoring Web App streamlines clinician workflows, showcasing real-time flagged patient recovery and wellness updates.
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