The Challenge
Personal Support Workers (PSWs) and home care providers represent the frontline force in delivering care beyond hospital walls...
helping patients recover in their own homes,
preventing hospital readmissions, and
promoting long-term health outcomes within Canada's healthcare system.
...yet they face mounting pressures that contribute to workforce strain:
Care workers spend a significant portion of their time on documentation and administrative tasks.
Care workers’ limited touch-points to coordinate with clinical teams leads to fragmented patient care.
Managing multiple clients across different locations without proper tools creates inefficiencies.
Read Case Study
Gotcare's Care Provider Mobile App streamlines in-home care delivery in three key ways:
Simplified
Employment Management
Geolocation-based clock-in/out and automated time tracking eliminate administrative burden.
Enhanced Focus
On Quality of Patient Care
One-tap documentation and instant access to care plans allow more time for meaningful patient interactions.
Seamless
Clinical Collaboration
Direct connection to Gotcare’s Patient Monitoring Dashboard used by clinicians, enables rapid response to patient needs and real-time care coordination
My design process began with a fundamental question:
How do we create technology that adapts to care workers rather than forcing them to adapt to technology?
This drove several key decisions:
Prioritizing Core Functionality
By making essential functions immediately visible while keeping advanced features accessible but not overwhelming, PSWs can focus on strengthening their relationships with their patients and providing optimal care.
The app evolved through continuous iterations based on real user feedback:
V1 MVP
V2 Refinement
Current Version
This version transforms siloed care into a unified narrative through our integrated patient story views. Care workers now see the complete picture–from the patient's self-reported wellness check-ins, to clinicians' professional assessments, to fellow care workers' observations –all in a seamless chronological feed.
Gotcare Aide’s mobile solution has fundamentally shifted how care workers deliver human-centred care, delivering:
&
By digitizing the invisible work of frontline caregivers through thoughtful, user-centered design, Gotcare strengthens the entire healthcare ecosystem—allowing those with the most patient contact to deliver truly human-centered care.
To see how I designed a seamless ecosystem for home care, explore the Care Provider Mobile App and Patient Monitoring Dashboard—two key solutions that connect providers and caregivers to deliver better, more personalized support.
Empowering patients to manage their own care at home
The Patient Tablet helps patients track important recovery metrics, access educational resources, and receive medication and exercise reminders.
The Patient Monitoring Web App streamlines clinician workflows, showcasing real-time flagged patient recovery and wellness updates.